Recognising the customer service culture in our sector

Recognising the customer service culture in our sector

Last week Family Mosaic walked away from the national Customer Service Training Awards 2013 with an impressive array of awards.  These awards are the first of their kind specifically developed for Customer Service Trainers.

After first winning the Customer Service Training Programme of the Year – Not for Profit award, we then went on to win the overall Customer Service Training Programme of the Year award in recognition of a care and support ‘culture change’ programme. Our Trainers play an important role in reinforcing our ‘We Can’ culture.

We were up against very strong competition from companies such as Barclaycard, Royal Bank of Scotland,  Scottish Water and Bourne Leisure.

Our win demonstrates that the housing  association sector is now seen as delivering a strong customer service culture.   Other members of the  g15 are also innovating and delivering excellent customer service.